IT Support Specialist (Temp Only)

To provide the best services for our clients, we have implemented cutting edge technology that helps us keep up with the break-neck speed of risk management (no pun intended). As a Temporary IT Support Specialist, you will support all departments with their technology needs and inquiries and help to ensure that we are always one step ahead. This is a temporary position from April through August/September.

What’s the work like?

You will:

• Provide support to all end-users by responding to a variety of issues, questions, and concerns related to hardware or software support
• Provide day-to-day troubleshooting, support, and maintenance of the systems, including monitoring vendor software patches and enhancement releases, and working with appropriate subject matter experts to plan and implement
• Assist with conversions, system changes, and new application implementation
• Recommend "best practice" guidelines and methodologies including security, problem reporting, user support, coding standards, development, testing and migration
• Evaluate, prioritize and resolve complex problems using all resources available
• Perform software installations on company-owned devices
• Create end-user documentation to support the roll out of systems/new features in coordination with business units
• Analyze system logs and identify potential issues with computer systems
• Introduce and integrate new technologies into existing data center environments
• Apply operating system updates, patches, and configuration changes on in-house and non-managed systems
• Install and configure new hardware and software
• Add, remove, or update user account information
• Ensure system security
• Maintain procedures manual, documentation for the licensing of all software, and documentation and inventory of all hardware and software
• Ensure confidentiality is maintained in the collection, maintenance, and dissemination of highly sensitive information, including Protected Health Information (PHI)
• Maintain regular and consistent attendance, at times requiring unscheduled and/or irregular hours
• Establish and maintain positive and effective working relationships with employees at all levels within the organization, as well as clients, prospects, and vendors
• Any other special projects and duties as assigned

What do I need to know?

You have to have…

• Experience and knowledge to administer, maintain and support Windows server operating systems and Windows desktop operating systems
• Ability to multi-task with a high rate of interruption
• Strong teamwork and interpersonal skills
• Strong customer-focus, user engagement and sense of urgency in resolving issues
• High degree of initiative and motivation
• Highly organized with the ability to follow-through to meet designated project timelines
• Affinity for trouble-shooting and problem-solving; strong critical thinking skills
• Ability to understand business/industry and align IT strategies with business objectives
• Ability to assist and instruct end-user effectively
• High proficiency in Microsoft Office products (Word, Excel, PowerPoint) and electronic mail system
• Excellent verbal and written communication skills, including the ability to understand a wide range of perspectives
• Ability to work independently and as a member of a team
• Regular and consistent attendance, at times requiring unscheduled and/or irregular hours
• Ability to observe safety and security procedures and use equipment and materials properly
• Ability to conform with and abide by all workplace policies, work procedures, and instructions
• Ability to establish and maintain positive and effective working relationships with employees at all levels within the organization, as well as clients, prospects, and vendors
• Two-year Associate’s Degree in Computer Science, MIS or related degree required
• Four-year Bachelor's Degree in Computer Science, MIS or related degree preferred
• Two (2) to four ( 4) years of direct experience in the administration, maintenance, and support of business applications in web environment, database management, electronic mail systems, and operating systems
• Ability to work in a fast-paced, detailed-oriented environment, at times requiring unscheduled and/or irregular hours
  

Okay, so what’s in it for me?

• competitive hourly rate

• flexible work schedules including a 37.5 hour work week

• fun working environment (company outings, bag-o competitions, plenty of food days, to name a few!)