IT Support Specialist (Temp Only)
To provide the best services for our clients, we have implemented cutting edge technology that helps us keep up with the break-neck speed of risk management (no pun intended). As a Temporary IT Support Specialist, you will support all departments with their technology needs and inquiries and help to ensure that we are always one step ahead. This is a temporary position from April through August/September.
What’s the work like?
You will:
- Provide support to all end-users by responding to a variety of issues, questions, and concerns related to hardware or software support
- Provide day-to-day troubleshooting, support, and maintenance of the systems, including monitoring vendor software patches and enhancement releases, and working with appropriate subject matter experts to plan and implement
- Assist with conversions, system changes, and new application implementation
- Recommend "best practice" guidelines and methodologies including security, problem reporting, user support, coding standards, development, testing and migration
- Evaluate, prioritize and resolve complex problems using all resources available
- Perform software installations on company-owned devices
- Create end-user documentation to support the roll out of systems/new features in coordination with business units
- Analyze system logs and identify potential issues with computer systems
- Introduce and integrate new technologies into existing data center environments
- Apply operating system updates, patches, and configuration changes on in-house and non-managed systems
- Install and configure new hardware and software
- Add, remove, or update user account information
- Ensure system security
- Maintain procedures manual, documentation for the licensing of all software, and documentation and inventory of all hardware and software
- Ensure confidentiality is maintained in the collection, maintenance, and dissemination of highly sensitive information, including Protected Health Information (PHI)
- Maintain regular and consistent attendance, at times requiring unscheduled and/or irregular hours
- Establish and maintain positive and effective working relationships with employees at all levels within the organization, as well as clients, prospects, and vendors
- Any other special projects and duties as assigned
What do I need to know?
You have to have…
- Experience and knowledge to administer, maintain and support Windows server operating systems and Windows desktop operating systems
- Ability to multi-task with a high rate of interruption
- Strong teamwork and interpersonal skills
- Strong customer-focus, user engagement and sense of urgency in resolving issues
- High degree of initiative and motivation
- Highly organized with the ability to follow-through to meet designated project timelines
- Affinity for trouble-shooting and problem-solving; strong critical thinking skills
- Ability to understand business/industry and align IT strategies with business objectives
- Ability to assist and instruct end-user effectively
- High proficiency in Microsoft Office products (Word, Excel, PowerPoint) and electronic mail system
- Excellent verbal and written communication skills, including the ability to understand a wide range of perspectives
- Ability to work independently and as a member of a team
- Regular and consistent attendance, at times requiring unscheduled and/or irregular hours
- Ability to observe safety and security procedures and use equipment and materials properly
- Ability to conform with and abide by all workplace policies, work procedures, and instructions
- Ability to establish and maintain positive and effective working relationships with employees at all levels within the organization, as well as clients, prospects, and vendors
- Two-year Associate’s Degree in Computer Science, MIS or related degree required
- Four-year Bachelor's Degree in Computer Science, MIS or related degree preferred
- Two (2) to four ( 4) years of direct experience in the administration, maintenance, and support of business applications in web environment, database management, electronic mail systems, and operating systems
- Ability to work in a fast-paced, detailed-oriented environment, at times requiring unscheduled and/or irregular hours
Okay, so what’s in it for me?
competitive hourly rate
flexible work schedules including a 37.5 hour work week
fun working environment (company outings, bag-o competitions, plenty of food days, to name a few!)