Sr. Account Manager, Commercial Insurance

Sr. Account Manager, Commercial Insurance:

Are you looking for that next challenge? Do you get a little thrill when you dig into a complex problem or concept? Take the step and apply for our Sr. Account Manager, Commercial Insurance. You'll work with producers and carriers to provide exceptional service to our commercial clients.

What’s the work like?

You will:

• Effectively and independently manage customer service accountabilities on book of business of $700,000 or greater in commission income while meeting department service standards
• Assist producer in development of service plan for key accounts; and, coordinate and monitor the service plan as needed
• Assist management in the training and orientation of new employees to the department
• Manage renewal process according to agency procedures; negotiate most advantageous renewal terms and conditions for the client; review quotes, prepare proposals and bind coverage
• Complete servicing of accounts, including but not limited to preparing proposals, issuing certificates and auto ID cards, ordering and processing endorsements, audits, binders, and maintaining current status on all account tasks
• Promptly invoice all premium-bearing transactions 
• Review policies upon receipt in accordance with agency procedures for timely customer service 
• Promptly respond to customers' questions and/or requests for assistance 
• Review client contracts and make recommendations to producer, client and/or carriers if it is necessary to modify existing coverage in order to comply with contract provisions
• Communicate all necessary information to producers, clients, carriers and any other agency team members servicing the account
• Maintain the electronic account file and fully incorporate the capabilities of the agency management system into daily workflow
  
• Assist the producer in eliminating gaps in coverage to reduce E&O exposure
• Perform quality reviews as requested by management, and comply with requirements of quality programs
  

What do I need to know?

You have to have…

• a valid driver’s license
• a high school diploma or equivalent
• a Property and Casualty Agent’s license
• 10 years Commercial Account Manager Experience or 5 years Commercial Account Manager Experience and a CIC or CPCU designation
  
• ability to teach & mentor others in the account servicing area
  
• strong time management and organizational skills
• strong verbal and written communication skills

Okay, so what’s in it for me?

• competitive salary
• Health, Dental, Vision, Life, Disability, and Long Term Care insurance
• Health Savings Account with employer contribution
• 401k with match
• Paid Time Off available to use on your first day
• flexible work schedules including a 37.5 hour work week and telecommuting options
• education and tuition reimbursement programs
• fun working environment (company outings, bag-o competitions, plenty of food days, to name a few!)