Systems Administrator

Systems Administrator:

To provide the best services for our clients, we have implemented cutting edge technology that helps us keep up with the break-neck speed of risk management (no pun intended). As a Systems Administrator, you will support all departments with their technology needs and inquiries and help to ensure that we are always one step ahead. If you are a hands-on problem solver with great customer service skills, read on!

What’s the work like?

You will:

• Provide support to all end-users by responding to a variety of issues, questions, and concerns related to hardware or software support and incorporate ticket documentation for effective tracking
• Demonstrate a thorough understanding of agency technology and applications
• Solicit feedback from stakeholders and end users to continuously improve the applications and to ensure that the applications are meeting desired outcomes
• Provide day-to-day troubleshooting, support, and maintenance of the systems, including monitoring vendor software patches and enhancement releases, and working with appropriate subject matter experts to plan and implement
• Perform software installations on devices
• Oversee administration of computer systems and applications by analyzing potential issues, introducing and integrating new technologies and performing routine audits of the systems and software
• Monitor usage after application implementation /upgrade to ensure configuration meets company standards and procedures
• Apply system updates, patches and configuration changes when needed
• Work with internal and external business partners to evaluate commercially available software solutions; configure vendor system to fit user's needs
• Recommend "best practice" guidelines and methodologies including security, problem reporting, user support, training, coding standards, development, testing and migration
• Work effectively with business units and vendors in identifying the business requirements and provide specifications for potential system solutions
• Coordinate with vendors and business partners to ensure systems and networks are operating at most efficient state
• Prepare effective, clear, and concise communications/presentations related to technology solution recommendations
• Ensure system security and performance
• Maintain procedures manual, documentation for the licensing of all software, and documentation and inventory of all hardware and software
• Commitment to continuous education and acquiring new technical skills based on business needs while remaining current in area of expertise
• Ensure confidentiality is maintained in the collection, maintenance, and dissemination of highly sensitive information, including Protected Health Information (PHI)
• Maintain regular and consistent attendance, at times requiring unscheduled and/or irregular hours
• Establish and maintain positive and effective working relationships with employees at all levels within the organization, as well as clients, prospects, and vendors
• Any other special projects and duties as assigned

What do I need to know?

You have to have…

• A valid driver’s license
• Two-year Associate’s Degree in Computer Science, MIS or related degree required
• 2-4 years of direct experience in the administration, maintenance, and support of business applications in web environment, database management, electronic mail systems, and operating systems
• Ability to work in a fast-paced, detailed-oriented environment, at times requiring unscheduled and/or irregular hours
• strong verbal and written communication skills
• Experience and knowledge to administer, maintain and support Windows server operating systems, Windows desktop operating systems and Microsoft Office products
• Ability to multi-task with a high rate of interruption, strong critical thinking skills
• Strong teamwork and interpersonal skills
• Strong customer-focus, user engagement and sense of urgency in resolving issues
• Proficient in PowerShell scripting and Exchange 365 management
• High degree of initiative and motivation with affinity for trouble-shooting and problem-solving
• Highly organized with the ability to follow-through to meet designated project timelines
• Ability to understand business/industry and align IT strategies with business objectives
• Excellent verbal and written communication skills, including the ability to understand a wide range of perspectives
• Ability to work independently and as a member of a team
• Regular and consistent attendance, at times requiring unscheduled and/or irregular hours
• Ability to observe safety and security procedures and use equipment and materials properly
• Ability to conform with and abide by all workplace policies, work procedures, and instructions
• Ability to establish and maintain positive and effective working relationships with employees at all levels within the organization, as well as clients, prospects, and vendors

We'd like it if you have…

• Four-year Bachelor's Degree in Computer Science, MIS or related degree preferred

Okay, so what’s in it for me?

• competitive salary
• Health, Dental, Vision, Life, Disability, and Long Term Care insurance
• Health Savings Account with employer contribution
• 401k with match
• Paid Time Off available to use on your first day
• flexible work schedules including a 37.5 hour work week and telecommuting options
• education and tuition reimbursement programs
• fun working environment (company outings, bag-o competitions, plenty of food days, to name a few!)